Maintain
Maintain Program
Take advantage of full access to Kerlink’ support and maintenance capabilities, secure and improve time “on air” of your LoraWAN network
Maintain Program is dedicated to our Hardware customers.
You already benefit of the best-in-class carrier-grade and life-time guaranteed gateway by Kerlink, then we propose to assist you in setting up and maintaining your project. Wiki Access and Zero Touch Provisioning are already included for any purchase, here we propose you unlimited access to support and the Wanesy Management Cockpit to manage your network.
Experience unparalleled support with Kerlink’s Priority and unlimited Support service, ensuring a swift 8-hour response time. Our suite of advanced communication tools, including a ticketing system, traceability features, ensures prompt assistance for all your needs.
Take command of your network infrastructure with Kerlink’s Wanesy Management Cockpit (WMC), offering robust functionalities like inventory and software management, remote reboot capabilities, and real-time alerts. Whether it’s managing devices, updating software, or responding to alerts, the WMC provides the tools for efficient network oversight.
Additionally, benefit from our expert-curated remote toolbox, managed by our skilled teams at Kerlink. Leveraging advanced diagnostics and troubleshooting tools, we swiftly resolve technical challenges, minimizing downtime and maximizing network performance. With Kerlink’s support, your network is in capable hands.
Priority and unlimited Support
Kerlink defines the levels of support in 3 parts. Every customer is offered an unlimited and free access to support Level 1.
With the Maintain Program, customers get an enhanced and unlimited access to support Levels 2 & 3.
Support is unlimited, ensuring efficiency and traceability through the ticketing tool, regardless of the number of requests you may have.
(SLAs : Less than 8 business hours response commitment from Kerlink)
- Level 1 is the initial support level responsible for basic operational issues. The aim is to quickly resolve common problems.
- Level 2 is ensured by a team of trained engineers dedicated to support. They manage deep troubleshooting analysis.
- Level 3 support is provided by R&D engineers who were significantly involved in the design of the product.
Wanesy Management Cockpit (WMC) in a nutshell
- What is it?
A SaaS platform offering a full set of features that give you the ability to check health of network and take rapid actions
- How to use it?
You access Wanesy Management Cockpit with proprietary APIs and/or WebUIs
- How to administrate?
Group gateways, create customers & users. A full set of administration rights at your disposal
- And even more:
Possibility for our team of experts to remotely diagnose, correct, update and restore services thanks to restricted access to extra features
Discover the 5 key features of our Wanesy Management Cockpit
> Simplify your network deployment & keep it in operational condition.
• Access & manage your gateways from Cockpit
– Right out of the box
– Thanks to an intuitive User Interface
– From a simple gateway to a group of gateways or your complete network
• Update & Configure your gateways remotely (FW, Backhaul, Lora configuration…).
– Declare your gateways and provision configuration before installation for an application at 1rst power on.
– Keep your gateways up to date remotely
– Easily monitor of upgrade progress
– Change the passwords of your gateways remotely
• Monitor the Software/packages deployed on your network (KerOS version, packages)
• Use the API for an easy integration in your Information System
> Monitor & maximize the Quality of Service of your network
• Keep a global overview of the network at a glance (Connected gateways (Availability rate, Backhaul type, FW version , Number of valid LoRaWAN Uplink messages, Number of valid LoRaWAN Downlink messages)
• Preview the density of your network by positioning your gateways on a map
• Monitor from the gateway to groups of gateways, or the complete network
• Monitor relevant KPI
– Health KPI (CPU, RAM, Disk, Load average, temperature)
– Backhaul KPI (consumption with forecast)
– LoRaWAN KPI (RSSI, SNR, Spreading Factor, CRC…)
• Easily identify how to improve the efficiency of your LoRaWAN Network
> Be automatically alerted of critical problems on your network
- Be alerted by email, Webhook or directly on Cockpit, on threshold and on projection
- Gateway disconnection
- Backhaul abnormal consumption
- Sudden drop in the number of UL messages
- Abnormal CPU consumption
- Abnormal RAM consumption
- Abnormal latency
> Easily interact with each gateway to troubleshoot atypical/abnormal behavior
- Easily interact with your network, from the troubleshoot to the deployment of the correction
- Easy remote access to the gateway to reboot it
- Easy remote access to the gateway to get logs
- Possibility to provision get logs on Cockpit that will be applied at the next connection of the gateway
- Easy way to update the gateway/apply a new configuration…
> Have simplified access to cellular information per gateway & easily make the link with your telecom operator
- Easily identify a SIM card to a gateway from IMEI & ICCID
- Easily configure it
- Easily monitor the backhaul consumption
- Easily monitor the signal strength
- Easily link your Telecom operator monitoring and the actual consumption
Enhanced support capabilities
Thanks to the Wanesy Management Cockpit, Kerlink’s support expert can access Extra cockpit features such as SSH connection and additional specific dashboard.
This allows optimization of remote support and debug.
It avoids on site intervention and save costs.